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Carla Pan
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Designing for Global Compliance
(FATCA/CRS Compliance Platforms)

Project Time: 6 Months


Website Redesign
UX Research
User experience
At SS&C Technologies, I served as the Lead UI/UX Designer for the redesign of the FATCA/CRS compliance platform, a mission-critical tool used by 50,000+ compliance professionals across 200+ financial institutions in North America, Europe, and Asia-Pacific.

The project aimed to unify fragmented workflows, reduce human error, and make complex tax reporting tasks faster and more intuitive. My role covered information architecture, interaction design, dashboard creation, and workflow optimization, while ensuring everything aligned with SS&C’s existing enterprise design system.




40%

Faster Task Completion

25%

Reduction in Training Time

75%

Fewer Filing Errors

$2.8M

Potential Annual Industry Savings





Problem
& Challenges

Through stakeholder interviews and workflow analysis, we identified key issues slowing adoption and increasing errors:

Problem Statement

  • Complex, non-linear workflows overwhelmed new users.
  • Data-heavy interfaces lacked clarity on priorities and statuses.
  • Visual inconsistencies across systems increased training costs.
  • Progress tracking was fragmented, driving high support demand.

These issues highlighted the need for a guided, visual, and system-driven approach to reduce errors and speed up user adoption.





Design Process 



STEP 1: User Flow Mapping & Wireframes

To streamline navigation, I first mapped the legacy user journey to identify redundancies.

Mapping legacy workflows revealed redundant steps and user confusion (Before & After)
 
Step 2 – Exploring Flows and Layouts

Then, I built low-fidelity wireframes for a unified dashboard and multi-jurisdiction task flows, validating concepts through rapid iteration.

Low-fidelity wireframes mapping new dashboard structure.
Low-fid due diligence layout with step-based task flow


Step 3 – Leveraging the Design System

To ensure scalability and efficiency, I adapted SS&C’s enterprise design system. Using its established color palette, typography, and reusable components, I accelerated delivery while maintaining visual and functional consistency across platforms


Color Style



Typography



Core components (buttons, inputs, status indications & Tags, drawers)


Step 4 – Building Final Solutions

The wireframes evolved into polished, scalable solutions, guided by iterative testing and design system standards:




Unified Dashboard
Box Grid Layout Design

  • A box grid dashboard with dynamic Butterfly, Horizontal, and Donut charts, giving teams instant visibility into filings, risks, and deadlines.

  • Self-guided due diligence workflows with progress indicators, cutting onboarding time by 50% and doubling task comprehension rates.

  • Seamless integration with SS&C’s enterprise design system, ensuring scalability across products.

  • An integrated chat assistant, offering contextual support and reducing support tickets.
Unified Dashboard
Honeycomb Map (Visual Risk & Progress Tracking)

  • Clustered Structure: The honeycomb grid groups related entities visually, reducing cognitive load compared to traditional lists.

  • Dynamic Interactivity: Hover states and click-through actions allow users to drill into details or filter by region, risk level, or deadline.

  • Immediate Clarity: Color and size variations make bottlenecks and high-risk items stand out instantly.

  • Scalable Framework: The grid is responsive and can scale from small teams to enterprise-level deployments without clutter.




Fund Detail Page
Expandable AG Grid

  • Parent rows (funds) can expand to reveal sub-fund structures and nested client records.

  • Status chips (e.g., “Does not match”, “Manual Match”) make compliance issues immediately visible.

  • Bulk selection and inline actions reduce task time for high-volume data edits.
Fund Detail Page
Table Settings Drawer

  • Hover-triggered settings allow users to:


Toggle Vertical vs. Horizontal views
Show/hide specific columns
Add new fields on demand

  • Designed for power users, keeping the main view uncluttered while offering deep customization.




Due Diligence Workflows
Default Page Layout

  • Segmented Task Categories


Tasks are organized into tabs representing review stages (e.g., Unclassified, Preliminary Classification, Manager to Approve, COO to Approve, CCO Approved).

Each tab uses icon-based indicators (Perfect, Fuzzy, Manual Match, Invalid GIIN) for instant status recognition.

  • Interactive Table Structure

Hover states reveal contextual tooltips showing task details (e.g., holders, pending statuses, deadlines).

Inline action icons (View Profile, Edit, Questionnaire, Documents) keep all critical actions within one click, reducing navigation friction.
Due Diligence Workflows
Task Workflow with Interactive States

  • Hover-Based Task Previews

Users can see summaries of pending tasks, responsible reviewers, and document requirements without leaving the table.

These previews accelerate decision-making, especially for reviewers handling high volumes of entities.

  • Progress-Oriented Layout

Columns like Pending Status and FATCA Class give teams a real-time overview of filing stages, helping them prioritize reviews and escalate issues quickly.

Escalation Cues: Color-coded alerts and inline notes indicate where bottlenecks or approvals are delayed, prompting immediate escalation.




Expanded Filter Panel

  • Provides multiple criteria, including Fund Domicile, FATCA Classification, Entity Type, Document Status, and Tax Form Expiry Status.

  • Dropdowns and input fields allow granular filtering without cluttering the primary table view.

  • Collapsible by default to preserve screen space.
Real-Time Search Results

  • Once filters are applied, the interface updates instantly to show matching entities, with results organized by review stage (e.g., Preliminary Classification, COO to Approve).

  • Tabs dynamically reflect result counts for each stage, helping reviewers prioritize their workload.




Impact Results

Delivery speed reflects both internal (legacy) and external (industry) comparisons for transparency.


  • Users Affected: 50,000+ compliance professionals across 200+ financial institutions

  • Business Lines: Implemented across 8 SS&C business divisions

  • Geographic Reach: North America, Europe, and Asia-Pacific regions
© 2025 Carla Pan | All design works submitted under the professional name "Carla Pan". Legal name: Yu Pan.